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Contact Center Representative, Consolidated Deposit Operations (Hybrid)
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- Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
- The Contact Center Representative (Agent) is responsible for assisting customers with account research, problem solving, online banking access and debit card disputes.
- Agent responds to customer inquiries through multiple channels including telephone, email, web chat, and digital channels (including online, mobile and IVR).
- Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service.
- Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests.
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