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Contact Center Escalation Specialist Assistant Coordinating Manager, Call Center Multiple Positions
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Full-time
- NYC Health + Hospitals is the largest public health care system in the United States.
- Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.
- At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.
- Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
- Also serving the Contact Center Representatives in need of escalating patient appointment issues, they are committed to providing exceptional patient experience in supporting and scheduling Ambulatory Care appointments across the enterprise and responding to patient escalation inquiries.
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