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Contact Center Business Analyst
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- In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health.
- CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest.
- While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
- Identifies and interprets patterns and trends, assesses data quality and eliminates irrelevant data; develops periodic trend analysis reports that monitor key performance indicators and compares them to internal/external benchmarks to review performance of operational, financial, patient satisfaction, provider satisfaction and employee satisfaction metrics.
- Takes ownership and initiative on recommending, developing and implementing contact center reporting changes to enhance the patient experience and increase patient satisfaction.
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