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Contact Center Assistant Manager (Suwanee)
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- At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition
- Incumbent must integrate people, processes, and Contact Center technology, which includes workforce management/schedule adherence system, call management system, and call recording system, in addition to all VyStar systems, to enhance relationships with members to maximize growth and market share.
- Depending on their unit assignment, may be accountable for timely email or VyChat turnaround time.
- Opens various types of accounts, including but not limited to: checking and savings (personal and business), money market, certificates of deposit, trust and IRA accounts.
- Provides additional services to members including but not limited to: notary service, wire transfers, savings bond redemptions, safe deposit box services, gift cards, fraud and forgery claims, credit and debit card disputes, etc.
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