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- Min 4+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python would be preferred
- Transforming natural language data into features using NLP techniques, Knowledge on KORE.ai and IVR systems
- Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
- Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities.
- Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
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