Upvote
Downvote
CNB Support Specialist
Share Job
- Suggest Revision
Full-time
- The CNB Support Specialist is responsible for providing exceptional service and support to both Internal and External clients during inbound and outbound calls relative to operational, procedural and application related tasks.
- Identifies incoming calls for trends, or of a suspicious nature and notifies management and/or Fraud Investigations Unit. Serves as branch banking automation expert.
- Escalates to management, system administrator or Technical Services so the appropriate steps are taken to resolve.
- Serves as liaison between the branches and legal tickets with CIS for all account changes (such as change of address, setting up external transfers, general maintenance).
- Proactively contacts client to resolve issues with application, including Requests for Information (RFI’s) for BSA.Responsible for closing TDB accounts upon written request from client within the bank’s policy and proceduresCoordinates with AML/BSA team for application approval prior to account opening for TDB accounts.
Active Job
Updated TodaySimilar Job
Relevance
Active