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Cloud Support Engineer II
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- The Cloud Support Engineer is responsible for making sure technical incident and problem tickets are completed in a time frame that meets our service level agreements with our customers.
- Serve as a technical escalation point to Cloud Support Engineers I
- Work with technologies such as AWS, Azure, VMware, O365 / Exchange, Citrix, Veeam, and other customer technologies to maintain and meet up time SLA metrics and the availability of the customers environment.
- 2+ years of network device management and support (Preferred following vendor;AWS Cloud networking, Palo Alto, Fortinet, Cisco, Zscaler)
- Strong experience in Microsoft and/or Linux Infrastructure administration, troubleshooting and setup required - Office 365, Microsoft Exchange, Windows Server, Active Directory, Azure, PowerShell, etc.
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