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Cloud Support Engineer II - 2nd Shift (4:00PM - 1:00AM)
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Full-time
- The Cloud Support Engineer II is responsible for ensuring that technical incidents and problem tickets are resolved within the timeframes specified in our Service Level Agreements (SLAs) with customers.
- Cloud Support Engineers (CSEs) will handle issues documented in our ServiceNOW (SNOW) ticketing system.
- Serve as a technical escalation point to Cloud Support Engineer I.
- Work with technologies such as AWS, Azure, VMware, O365 / Exchange, Citrix, Veeam, and other customer technologies to maintain and meet uptime SLA metrics and the availability of the customer's environment.
- Strong experience in Microsoft and/or Linux Infrastructure administration, troubleshooting and setup required - Office 365, Microsoft Exchange, Windows Server, Active Directory, Azure, PowerShell, Amazon Connect, etc.
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