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Client Support Manager
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$40,000 - $50,000 a year
Full-time
- We are seeking a dynamic Client Support Manager to oversee a team of remote Support Specialists, ensuring an exceptional level of customer service is provided during all incoming and outbound client calls, emails and web form inquiries across the organization.
- Key responsibilities include analyzing performance metrics, managing scheduling for optimal support coverage, leading outbound sales initiatives, and coaching and developing remote team members to maximize lead conversion, client loyalty and retention.
- Lead Outbound Sales Efforts: Drive outbound sales initiatives focusing on effective lead conversion to boost revenue and expand the client base.
- Sales Acumen: Strong skills in sales, with the ability to coach team members on sales techniques and lead by example in outbound sales initiatives.
- Bachelor’s degree in Business Administration, Hospitality Management, Communications, or a related field preferred.
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Updated 28 days agoSimilar Job
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