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Client Services Representative II - Small Business Deposits - 2nd Shift
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Full-time
- This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
- Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
- Identifies client needs and recommends solutions when fraud has been identified
- Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
- Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
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