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Client Relationship Manager
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Full-time
- The Client Relationship Manager (CRM) is responsible for identifying, developing and spearheading implementation of key research and client-service strategies across key territory Customers.
- Determination of the specific initiatives / areas of focus will be a collective effort between territory leadership and CRM with priority given to research techniques, processes, products, and general service strategies which lead to additional revenue streams, improved Customer experience, efficiency gains, and/or Global alignment.
- The CRM will directly support client strategy and service across the territory through growth-fostering activity including, but not limited to crafting and helping to implement service-level best practices, perspective development, research initiatives, and solution development.
- The Client Relationship Manager will support implementation of these solutions for clients and in some cases, have direct contact with clients throughout the execution of significant projects or during key phases of critical projects and will act as an extension of the client's primary project team.
- Identify where improvements to current research techniques, processes, products, and general service strategies would help drive additional revenue streams, improved Customer experience, efficiency gains, and/or Global alignment.
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