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Client Delivery Executive
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- Conducts periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.
- Provides operational risk management strategies across an account and ensures that the delivery teams apply these strategies to operational delivery processes and procedures.
- Participates in rigorous governance and SOX compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program.
- Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure and data center environments.
- A proven track record in effective communications, managing service delivery and relationship management skills.
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