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Chief Operations And Experience Officer - Capital Credit Union
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- The COEO has the following direct oversight and reporting line for Branch Operations (24 Branch Network), Back Office Support Services (Fraud, Wires, ACH, Deposit Operations), E-Services, Contact Center, and Member Relations.
- Develop and implement strategies to enhance operational efficiency, streamline processes, and improve productivity across all member-facing and back-office member service functions.
- Optimize and standardize branch operations, staffing, and service delivery models.
- Work closely with the Enterprise Risk Management to ensure compliance with regulatory requirements and risk management protocols.
- Mitigate operational risks related to fraud, cybersecurity, and data privacy.
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