University of Portland

This Campus Visit Coordinator will oversee and enhance the campus visit experience for all guests, with a focus on prospective undergraduates, working in collaboration with the Admissions Counselors and under the direction and supervision of the Associate Dean of Admissions.. This position will provide support to the Enrollment Management Division by managing short-term strategic goals to meet the requests of the Office of Admissions and Office of Financial Aid.. Respect for the University’s mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution.. The University’s mission statement states in relevant part: “we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world.”. The University’s Statement of Inclusion states in relevant part: “Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church.

campus visit coordinator

Job Title
Campus Visit Coordinator


Department
Admissions


Job Code
C42710


Job category
Full Time Staff


Terms and Hours
Non-exempt full-time, 40 hour work week.


Salary Range
Starting Hourly Rate $21.05, commensurate with experience


Job Summary
This Campus Visit Coordinator will be the key point of onsite contact providing strong customer service touchpoints for the University of Portland Office of Admissions by engaging with prospective students and parents from the first point of contact through all future campus visit opportunities. This Campus Visit Coordinator will oversee and enhance the campus visit experience for all guests, with a focus on prospective undergraduates, working in collaboration with the Admissions Counselors and under the direction and supervision of the Associate Dean of Admissions. This position will provide support to the Enrollment Management Division by managing short-term strategic goals to meet the requests of the Office of Admissions and Office of Financial Aid.


Core Duties
Engage daily with prospective students and parents via phone, email and in person contact to achieve a high level of interaction to build sustained relationships through various touchpoints from the first campus connection through all future campus visits.
Provide exceptional customer service with excellent communication skills and follow-through via the management of multiple phone lines and email accounts to enhance the visit experience and engagement opportunities provided by the University of Portland.
Prepare the Admissions lobby and front office reception continuously for general cleanliness and hospitable appearances for a welcoming office environment for all visitors at all times.
Responsible for the creation, coordination, execution and enhancement of all Admission related campus visits which includes event programming for prospective students and families, private and community-based organizations, and groups from local and out-of-state high schools.
Assure a quality campus visit experience that strategically aligns with the University’s brand and corresponding enrollment initiatives striving to strengthen Admissions programming related to campus visits.
Promote and market on-campus events through social media outlets, web content, and invitations.
Organize, process and coordinate requests for individual and group campus visits and facilitate all walk-in visits.
Maintain campus calendars for admissions visits and work to generate and maintain one universal calendar for the Office of Admissions.
Verify that all components of a visit are accurately recorded in Admissions calendars and the University’s SLATE CRM.
Mentor and supervise a team of 40+ current student employee Tour Guides and Admissions Ambassadors. Supervisory responsibilities include hiring processes, setting of expectations, training and development, performance management, and disciplinary processes including termination of employment.
Assist in the implementation of campus events including, but not limited to, maintaining and updating program materials such as agendas, nametags, and signage.
Assist in the preparation of comprehensive post visit and event summaries and surveys.
Create and maintain effective working relationships with campus partners, including admissions colleagues, faculty members, administrative assistants, coaches, and other departments across campus.
Perform general office duties for the Admissions department as needed.

Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.


Education & Experience
Required: Two to three years of relevant experience with demonstrated customer service and the ability to manage multiple calendars and lines of communication.
Required: Associate degree
Preferred: Bilingual in English and Spanish.
Preferred: Bachelor’s degree.
Preferred: Experience in higher education
Preferred: Supervisory experience.
Or a combination of equivalent education and/or experience




Certifications & Licenses
N/A


Knowledge, Skills & Abilities
Strong desire to learn and achieve enrollment goals using proven educational enrollment techniques; welcome to receiving constructive feedback.
Excellent customer service, interpersonal and communication skills, both oral and written.
Ability to organize, analyze, and clearly communicate strategies to diverse audiences and leadership.
Excellent ability to routinely and independently exercise sound judgment in making decisions, including navigating conflict.
Ability to work independently, as well as in a team setting.
Ability to prioritize, multitask, be flexible with changing circumstances, and meet deadlines.
Excellent organizational skills and attention to detail.
Exceptional creative systems thinker and problem solver.
Strong orientation towards taking initiative and ownership of programs by being proactive with projects, assignments, and process improvements.
Ability to be flexible and adaptable to changing priorities; ability to consistently effectively handle multiple projects concurrently, meeting deadlines; ability to function effectively in a busy work environment.
Excellent presentation skills; strong public speaking skills.
Professional demeanor and ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes. Ability to work effectively with various constituencies including students, the general public, faculty, staff, administrators, alumni and other members of the UP community.
Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse students, faculty, and staff.
Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems.
All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.


Physical Requirements
Frequently: sit, perform desk-based computer tasks; use fine manipulation and grasp; use a telephone; write by hand; sort and file paperwork; lift, carry, push, and pull objects that weigh up to 10 pounds.
Occasionally: stand and walk; twist; lift, carry, push, and pull objects that weigh up to 30 pounds.
Frequently: ability to interact and communicate with members of the University and others as necessary.


Working Conditions
Hours of employment: Position will work onsite at the University of Portland campus 40 hours per week from 8:00am to 4:30pm, Monday through Friday. Position may require occasional early mornings, evenings and weekend hours as necessitated by projects and events.
Stress from work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters.


Work Standards
Respect for the University’s mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University’s mission statement states in relevant part: “we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world.” The University’s Statement of Inclusion states in relevant part: “Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity.”
The full Mission Statement is at: www.up.edu/about/mission.
The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.
Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Compliance with laws and policies and procedures: subject to and expected to comply with all applicable University, departmental, and other applicable policies and procedures, including but not limited to, the personnel, business, and/or other policies of the University.
Compliance with driving-related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements.
Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with in his or her University capacity.


Benefits
Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University’s home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)


Posting Detail Information
Posting Number
S103-2023


Number of Vacancies
1


Estimated Start Date


Open Date
02/01/2024


Close Date


Open Until Filled
Yes


Special Instructions Summary

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