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Call Center Supervisor (CCO)
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Full-time
- Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
- Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- The Call Center Supervisor (CCO) is responsible for overseeing the day-to-day activities of their team and ensuring they are performing job tasks, including customer services, in accordance with TransPerfect Connect standards of practice.
- Call Center Supervisors (CCO) are responsible for the maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions.
- They are also responsible for providing training on systems and processes during initial hire and follow-up training in the areas of, but not limited to, system operation, communication, customer service, and discipline training.
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