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Call Center Representative I
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Full-time
- By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability.
- The Call Center Representative I serves the initial point of contact for the Bank and is responsible for assessing the customer’s needs, answering general account related inquiries, and gathering relevant information to resolve the customer’s issue.
- Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.
- Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc.
- Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
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