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Call Center Operations Manager (Contact Tracing)
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Full-time
- A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
- Operations Managers work closely with the site director and client account managers to ensureadherence to corporate policies and procedures and the health of the account.
- Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.
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