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Call Center Member Service Specialist I PT 20 Hours
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Full-time
- Provides direct support services to members; or, connects them with the appropriate staff representative.
- Has the knowledge to assess when member fee reversals, loan recasts, account information alterations, Online account updates, contact information updates need to be made.
- Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling members requests and merchant verifications.
- General knowledge and working of IRA, Trust accounts, Deceased accounts etc.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
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