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Call Center Client Account Manager I
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Full-time
- POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSLooking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts.
- This is a senior-level position requiring experience in account management of contact center clients.
- Experience in both contact center operations and client services or account management is preferred.
- POSITION RESPONSIBILITIES Enterprise Account Managers are responsible for managing the day to day client relationship including strategic planning, change management, process creation and adherence, and service delivery.
- In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team.
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