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Business Support Technician - Associate
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- Serve as the point of contact for the customer to troubleshoot and resolve technical issues through the support of a variety of delivered products and managed services.
- Mindful escalations through work orders or Midco Ticketing System incidents for business customers with service changes, trouble calls and disconnects.
- Utilize all forms of communication including, but not limited to, email, chat, and social media posts when interacting with clients.
- Develop and maintain basic working knowledge of standard Midco Business services including, but not limited to, RF delivered Voice, Video, and Data.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
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