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Business Process Analyst - ITIL / ITSM
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- The Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity.
- The successful candidate will be responsible for analyzing, optimizing, and enhancing the processes and workflows within the Service Desk environment to ensure efficient and effective delivery of IT support services.
- Key Responsibilities:Process Analysis: Conduct comprehensive analysis of current Service Desk operations, including incident management, request fulfillment, problem management, and change management processes.
- Process Optimization: Develop and implement strategies to optimize Service Desk processes, streamline workflows, and improve service delivery efficiency while maintaining compliance with relevant policies and regulations.
- Technology Integration: Evaluate and recommend technology solutions to support Service Desk operations, including IT service management (ITSM) tools, automation software, and reporting dashboards.
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