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Business Analyst
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Full-time
- The Commercial Business Systems Analyst should thrive on solving complex problems and developing innovative solutions related to Salesforce, Gainsight and MuleSoft while striving for OOTB solutions and articulating the pros/cons of customizations.
- Collaborate with cross-functional teams in the healthcare, pharma, or med device space to gather and document business requirements for Salesforce, Power BI, and Gainsight system enhancements, ensuring alignment with company objectives.
- Develop and maintain detailed functional specifications for Salesforce, Power BI, and Gainsight system enhancements, including data models, workflows, and user interface designs.
- Create and maintain documentation, including process flows, user guides, and training materials for Salesforce, Power BI, and Gainsight users in the healthcare, pharma, or med device industry.
- Monitor and analyze Salesforce, Power BI, and Gainsight system performance, identifying opportunities for optimization and recommending best practices specific to the healthcare, pharma, or med device industry.
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