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Branch Manager
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- Position Overview: The Branch/Contact Center Manager I is responsible for providing leadership support of and managing the day-to-day operations in a branch or channel.
- Additionally, the Branch/Contact Center Manager is accountable for the daily branch operations including: scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch/contact center verification reports.
- Provide on-site and remote leadership of all aspects of daily operational activities of the branch/contact center
- Responsible to create and manage branch/contact center schedules and ensure staffing levels meet member need
- Provides support based on area to organizational initiatives involving promotions, projects, goals for area, leading Omni Channel experience in area, etc.
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