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Bose Enterprise Technology Services IT Service Manager
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Full-time
- IT Service Manager Profile:The Bose Enterprise Technology Services IT Service Manager, (ITSM), role is a leadership position responsible for leading the design, implementation, and adherence of ITIL best practices throughout the Bose IT organization, ensuring alignment with business objectives and IT strategy.
- The manager will ensure ITIL framework is effectively applied to incident management, problem management, change management, and other relevant processes ensuring processes and procedures meet the requirements of Internal Audit requirements.
- The Service Delivery Manager is accountable for strategy and oversight of all services and performance within the IT organization being responsible to lead the efforts to develop, document, and continually improve IT service management processes such as Incident Management, Problem Management, Change Management, and Configuration Management.
- Specific ResponsibilitiesThe IT Service Manager Works closely with the Vendor Performance Manager ensuring all changes to functional services that do not have a financial impact, Service Level Reports and Issue Escalation and are aligned with the overall Governance and Process Framework are integrated for all strategic IT vendors.
- The role will drive a culture of continuous improvement, regularly reviewing and refining IT service management processes, and leverage key metrics, SLA's and reports to enhance IT efficiency and effectiveness.
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