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Bilingual Retention Sales (Call Center)
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Full-time
- You may also qualify for free internet, TV and phone services (restrictions do apply)
- The Residential Retention Representative maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
- Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
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