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Bilingual Mandarin Assistant Operations Officer
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- The Assistant Operations Officer plays a crucial role in ensuring the smooth and efficient operation of the banking branch, maintaining high levels of customer service, and upholding compliance with bank policies and regulations.
- Schedule shifts, lunches, breaks, and time off to ensure optimal customer service coverage.
- Address and resolve customer complaints promptly and satisfactorily, maintaining a focus on customer retention and satisfaction.
- Collaborate with the Branch Manager to cultivate a positive and enthusiastic work environment, promoting excellent customer service and fostering harmonious employee relationships.
- Serve as the Bank Secrecy Officer Alternate, ensuring daily compliance with BSA (Bank Secrecy Act) reporting and conducting regular compliance checks.
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