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Bilingual Loan Counselor I (Spanish / English)
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Full-time
- The Loan Counselor’s primary responsibility is to effectively service early stage delinquent loans by utilizing collection techniques, strategies, and exploring investor, state, and company foreclosure alternative programs to mitigate losses.
- Receive calls through an inbound queue or outbound call campaign to assist customers with resolving their early stage default, by establishing the reason for the delinquency, understanding their ability to pay, securing payment(s), and offering alternatives to foreclosure when applicable
- Update customer financial information to initiate foreclosure alternative programs, provide results and next steps based off the recommendation received
- Interface and coordinate with other departments, including Home Retention, Property Resolution, Foreclosure, Bankruptcy, Litigation and Customer Service
- Some understanding with CFPB, FDCPA and ECOA regulations, preferred
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