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Bilingual Call Center Representative
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Full-time
- The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services.
- Requests able to be handled by an MSR will be done in the most efficient manner possible.
- This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner.
- The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners.
- Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed.
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