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AVP, Customer Experience Contact Center
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- Combined Insurance, a Chubb Company, is seeking a AVP, Customer Contact Center to join our fast-paced, high energy, and growing company.
- Position requires advanced people Leadership Skills (Inspire, Connect and Grow) the team, advanced team Operational Skills (Measure, Analyze, Innovate, Scale) performance/results, exceptional influence management skills and delivering operational success within our framework of (PMA) corporate values.
- Experience with contact center technologies and metrics; including outbound dialer and phone-driven campaign management tools (Preferred)
- Demonstrated experience and understanding of workforce management methodologies (RTA, forecasting, scheduling, analytics, reporting, etc.)
- Technical requirements preferred: Experience with ACDs, workforce planning, CRM platform, quality monitoring and recording systems
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