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Automotive Service Manager
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Full-time
- BMW of Bel Air Position Overview The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department.
- The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.
- The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.
- The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.
- Assist all subordinate service and sales personnel in all phases of their job descriptions Properly document employee behavior that may result in punitive job actions such as termination Report to management any circumstances that compromise the integrity of the dealership Work with the parts department as appropriate to ensure proper stocking of high use parts Collect accounts receivable for service work Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect
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