Macys

Essential Functions Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.. Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.. Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.. Sell gift cards and work to resolve customers’ Macy’s card issues, as needed.. Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.

service center

Essential Functions Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own. Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Provide an exceptional customer experience by ensuring the customer is always the # 1 priority. Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area. Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app. Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own. Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free. Demonstrate knowledge of store products and services to drive sales and minimize returns. Sell gift cards and work to resolve customers’ Macy’s card issues, as needed. Follow store’s audit policies and procedures. Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures. Qualifications and Competencies: High School Diploma or equivalent required 1-2 years related experience Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities  Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Essential Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs STORES00

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