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Associate / Senior Associate Director, User Experience (UX)
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$70,000 - $95,000 a year
Full-time
- Implement Artificial Intelligence (AI) for help desk and customer service, including chatbots, AI-enabled productivity tools, and Natural Language Processing (NLP) for summaries and searchability.
- Familiarity with enterprise software platforms such as Salesforce, UCI ascend, Marketing Cloud, Eventbrite, Cvent, GiveCampus, Evertrue, Freshservice, Monday.com, Drupal, and others.
- Accessibility Design: Familiarity with designing and implementing accessible user interfaces, ensuring inclusivity and compliance with accessibility standards such as WCAG.
- User Research: Proficiency in conducting user research, including interviews, surveys, and usability studies, to inform design decisions and enhance the overall user experience.
- UVA Advancement offers a flexible and hybrid workplace.
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