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Associate Manager, HR Shared Services (Americas)
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- This is an exciting and varied role for an HR operations leader to gain experience in a Global Shared Service Center with a special focus on Creators in the Americas Region: US, Canada, Mexico, Peru, Argentina, and Panama.
- The successful Associate Manager will play a vital role in leading a first-class team as they provide HR support to our wonderful Creators and responding to their queries within the required SLAs. This is an exciting and fast paced and high-volume role offering a wide variety of exposure within the PC remit that would suit a creative and collaborative process improvement enthusiast.
- The People Solution Center manages and implements HR processes, policies and practices across the region as well as maintaining employee data in the Workday HRIS.
- This position will respond and resolve tier 1 phone and case inquiries from employees, managers, human resources (HR) and third parties, regarding HR policy, payroll, benefit eligibility/enrollment, leave administration, life insurance, HRIS systems and other matters that occur during the employment life cycle.
- The team works in a shared services environment and uses email, ticketing system and telephonic communications to resolve issues and inquiries with sensitivity, compassion, and discretion.
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