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Associate ITSM Specialist
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Full-time
- ITSM, SaaS Operations
- As the Associate ITSM Specialist , your primary responsibility is to lead cross functional teams to track problems within our infrastructure technology and product and identify areas of opportunity to improve the quality of product and service by applying preventative measures.
- Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution
- Prepare statistics, KPI and trend reports for use in the problem management process
- Coordinate, convene and facilitate major incident and problem review meetings
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