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Associate Field Network Engineer
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Full-time
- When necessary, assist the assigned FNE with all pre-sales meetings and client facing information requests.
- Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk. Most work done by the Associate FNE during the Pre-Sales stages will be directed by the District Manager, vCIO, or FNE.
- These include Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure.
- Work with the Service Desk and Operations teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching, A/V profiles and scan schedules, workstation clean up, Active Directory management, backup maintenance, and all network documentation.
- Utilizes Impact improved technologies to deliver on-site and remote user support services.
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