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Associate Director, Omni Channel And Patient Engagement Data Strategy
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Full-time
- The Associate Director of data strategy will develop and execute data strategy plans to support Abbvie Patient Services in the areas of omni-channel tactics and patient engagement through in-person and virtual patient support teams.
- Responsibilities: Develop and execute a plan for data enablement across omni-channel and patient engagement (call center and nurse support) domains.
- Maintain a deep understanding of data needs to drive omni channel engagement across multiple therapeutic areas supported by the Patient Services organization.
- Define and build analytic data pipelines to standardize data across Web, display, Search, Print, Social Media, Patient Apps in addition to key patient service offerings of in-person/virtual nurse and insurance support in partnership with our technology team.
- Hands on ability with tools, programming languages and cloud infrastructure for ETL – SQL, Trino Snowflake, AWS. Strong experience with data enablement including dimensional data models, ETL workflows and SQL queries leveraging a variety of big data technologies to support the analytics value chain across descriptive and predictive analytics.
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