University of Rhode Island

HRL , ensuring that student’s needs are met regarding customer service, assignments, billing, occupancy management, access control, resident mail services, and summer operations.. Supervise the department’s occupancy management, customer service, communications, mail services, and access control teams.. Coordinate the day-to-day operations of the access control automation and student housing database enterprise.. Responsible for establishing and reviewing summer housing guidelines and the management of all summer housing contracts while providing a welcoming environment and high-quality customer service experience for all residents and guests during the summer months in partnership with Conference Services.. Demonstrated experience with university software applications such as StarRez (university housing database), Persona (access control), Peoplesoft (workforce management solution), and Traka (key and asset management).

associate director

80 Lower College Road, Kingston, RI 02881
Associate Director, Housing & Residential Life Operations Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Please see Special Instructions for more details. Please attach the following 3 (PDF) documents to your online Employment Application:
(#1) Cover letter.
(#2) Resume.
(#3) “Other Document-References” – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application). Position Information
Posting Number
Posting Number SF01733
Job Title
Job Title Associate Director, Housing & Residential Life Operations
This search will remain open until filled.
_______________________________________________________________________________________________________ BASIC FUNCTION : Responsible and accountable for the functional operation of HRL . Responsible for oversight and leadership of a team within HRL , ensuring that student’s needs are met regarding customer service, assignments, billing, occupancy management, access control, resident mail services, and summer operations. Supervise full-time staff and students. Perform departmental central office responsibilities. As the business cycle dictates, assigned duties will require some evening and weekend work. Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES : Represent the Assistant Vice President of Housing and Residential Life in his/her absence to ensure the department continues efficient and effective operation. Supervise the department’s occupancy management, customer service, communications, mail services, and access control teams. Develop and maintain the department’s budget concerning functional area needs in partnership with the AVP and Business Operations unit. Coordinate the day-to-day operations of the access control automation and student housing database enterprise. Perform occupancy management oversight including but not limited to assignments, billing, occupancy planning, occupancy reporting, room changes, room selection, accommodations, access oversight, management of software, and enrollment management liaisons. Develop and maintain standards and processes around disaster recovery and business continuity ( DRBC ) for HRL . Assist in developing, reviewing, and implementing all policies and procedures for the cyclical process for HRL , such as openings, closings, and summer management. Responsible for establishing and reviewing summer housing guidelines and the management of all summer housing contracts while providing a welcoming environment and high-quality customer service experience for all residents and guests during the summer months in partnership with Conference Services. Create and maintain a parent and family engagement process in partnership with HRL functional areas. Oversee the marketing and communications efforts for HRL , including website updates, social media, printed material, and enhancements of the look and feel of residential spaces, while overseeing the branding of departmental communications. Prepare and maintain occupancy reports and statistics as requested. Conduct presentations, meetings, and training as requested. Assist in coordinating and supporting the University’s program, such as welcome days, open houses, Off-Campus Housing fairs, and orientations. Encourage an environment supportive of diversity. OTHER DUTIES AND RESPONSIBILITIES : Perform other specific responsibilities as directed. Serve on university, division, and department committees as needed. Serve as a rotational on-call staff member. Participate in position searches as requested. LICENSES , TOOLS , AND EQUIPMENT : Personal computers, printers, word processing, database management, spreadsheet software. Required Qualifications
REQUIRED : 1. Bachelor’s degree in higher education, business, or related field. 2. Minimum six years of post-education, full-time professional experience in residential life or a university setting. 3. Demonstrated supervisory experience. 4. Demonstrated experience with training and evaluation procedures. 5. Demonstrated housing management experience. 6. Demonstrated ability to understand institutional policies, plans, objectives, rules, and regulations and to communicate the interpretation to others. 7. Demonstrated strong interpersonal and verbal communication skills. 8. Demonstrated proficiency with written communication skills. 9. Demonstrated ability to work with diverse groups/populations. Preferred Qualifications
PREFERRED : 1. Master’s degree. 2. Demonstrated experience with university software applications such as StarRez (university housing database), Persona (access control), Peoplesoft (workforce management solution), and Traka (key and asset management). 3. Demonstrated university housing management experience. 4. Demonstrated experience in organizing, planning, and delegating tasks. _____________________________________________________________________________________________________ ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES . Environmental Conditions
This position is not substantially exposed to adverse environmental conditions.
Posting Date
Posting Date 02/27/2024
Closing Date
Special Instructions to Applicants
Please attach the following 3 ( PDF ) documents to your online Employment Application:
(#1) Cover letter.
(#2) Resume.
(#3) “Other Document-References” – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application). Required fields are indicated with an asterisk (*).
* Do you have a Bachelor’s degree in higher education, business, or related field? Yes
No * Do you have a minimum six years of post-education, full-time professional experience in residential life or a university setting? Yes
No * Do you have demonstrated supervisory experience? Yes
No * Do you have demonstrated experience with training and evaluation procedures? Yes
No * Do you have demonstrated housing management experience? Yes
No * Do you have demonstrated ability to understand institutional policies, plans, objectives, rules, and regulations and to communicate the interpretation to others? Yes
No * Do you have demonstrated strong interpersonal and verbal communication skills? Yes
No * Do you have demonstrated proficiency with written communication skills? Yes
No * Do you have demonstrated ability to work with diverse groups/populations? Yes
No How did you hear about this employment opportunity? Public Job Posting
Internal Job Posting
Agency Referral
Advertisement/Publication
Personal Referral
Website
Other #J-18808-Ljbffr

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