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Assistant Vice President, Infrastructure
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- Act as a point of contact for the IT Infrastructure team in all matters related to ITSM processes, fostering a culture of transparency, accountability, and timely resolution of incidents and changes.
- Facilitate regular review meetings for Incident and Change Management to assess performance, identify process enhancements, and ensure compliance with established SLAs and KPIs. Drive the adoption of automation and tool integration within the ITSM framework to improve process efficiency and accuracy across Incident, Change, and Service Request management.
- Strong experience in systems administration within Unix (including AIX) and Windows Server ecosystems.
- Technical acumen in managing infrastructure elements like IBM Power Systems, x86 servers, and virtualization solutions such as VMware ESXi and Nutanix.
- Proficiency in supporting HCI technology implementations, particularly with Nutanix platforms, and a capacity to scale such environments effectively.
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