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Assistant Manager - Front Desk
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- The Assistant Manager of Guest Services is responsible for bringing the brand promise to life in guest-facing service departments.
- This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and/or resort services functions.
- Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction.
- Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards.
- Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
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