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Assistant General Manager
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Full-time
- As a highly visible member of the property's Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry, and Food & Beverage.
- They will serve as a role model for Avantic Lodging Enterprises's mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel.
- Working in close partnership with other department heads, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel's day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
- Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
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