Upvote
Downvote
Assistant General Manager
Share Job
- Suggest Revision
Full-time
- The Assistant General Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry, and Food & Beverage.
- Working in close partnership with other department managers and supervisors, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel’s day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
Active Job
Updated 1 month agoSimilar Job
Relevance
Active