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Assistant Director of Family Engagement
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- The Assistant Director of Family Engagement supports the Director of Family & School Involvement in enrolling new and returning Sylvan students.
- The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked appointments, and offer feedback to the Contact Center team to improve the customer experience for new families.
- The Assistant Director also carries out organizational tasks for the Sylvan Learning centers owned and operated by Unlocked Learning LLC. While some tasks may be completed remotely, the Assistant Director must work at their nearest Sylvan center in Weymouth, MA; Brookline, MA; Portsmouth, NH; or Salem, NH for at least one scheduled day each week.
- Updates the CRM and Google Calendar daily to show available appointment slots for new families.
- Enters appointments booked through the center website and Contact Center into Google Calendar and Dynalist.
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