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Assistant Director, Customer Service And Special Projects
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Full-time
- The Company Meyer and Associates directly markets a variety of insurance products to members of associations and operates as a Third-Party Administrator (TPA) processing new applications and performing customer account management for many of those products.
- A primary corporate priority is customer service and how best to provide friendly, high-touch, hands-on service, while using contemporary systems and technology to do so efficiently.
- You will have direct oversight of a team of Customer Service Representatives (CSRs) and will ensure accurate and timely administration of new insurance applications as well ensuring account billing and customer maintenance is completed in compliance with our carrier partner guidelines.
- The ideal candidate will not just manage the customer service team and related projects, but will evolve into a key player planning and executing new approaches to growth and service.
- This position requires triage, time management, personnel management, and problem solving, as well as demonstrated successful project management experience.
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