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Application Support Specialist
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- Job Title : Application Support Specialist Required Skills : iSolved, Kronos/SaaSHR, Paycom, Quickbooks, Paylocity, Paycor or UltiPro Location : Allentown,Pennsylvania
- Analyze support tickets directly related to various HCM platforms, providing a prompt resolution, or timely escalation of issues to a Tier 2 specialist or 3rd Party Partner Support as needed
- Assist users with logon issues on all HCM, Payroll and Self Service Platforms
- Maintain basic understanding of system functionality for all HCM Modules such as Payroll, Time & Attendance, Benefits, HR/Workflows, Applicant Tracking, etc to provide application support to both internal and external customers
- Providing guidance to client users managing their employee self service portal
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