eTeam

Document standard operating procedures, including detailed step-by-step instructions.. Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket that is approved to go into production conforms to the release control procedure.. Update ServiceNow Ticket Migration Status.. 5+ years of experience in administering and providing technical support for Symplr/API Healthcare timekeeping and scheduling.. Knowledge of security technologies and tools used in access control, monitoring, and incident response.

system administrator

<ul> <li> Maintain system configurations; update approved configuration changes in non-production environments.</li> <li> Develop, test, and implement new requested integrations between Symplr and 3 rd party systems.</li> <li> Support and monitor the health of existing integrations and APIs</li> <li> Support configuration and monitoring of physical timeclock devices</li> <li> Monitor ServiceNow assignment group for incidents and requests. Resolve issues and respond to new requests per standard SLAs.</li> <li> Manage security administration for the application, including creation and maintenance of user profiles, permissions, roles</li> <li> Perform regular security review to identify separated employees, audit segregation of duties and system access to ensure access are appropriate based on Job responsibilities.</li> <li> Document standard operating procedures, including detailed step-by-step instructions.</li> <li> Provide training to additional personnel as needed.</li> </ul> Change and Release Support (10%) This position is also responsible for coordinating any software release efforts from the non-production into the production environment. Noted that all environments are hosted by the software vendor.<ul> <li> Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket that is approved to go into production conforms to the release control procedure.</li> <li> If applicable, ensure that systems are up to date with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.</li> <li> Update ServiceNow Ticket Migration Status.</li> <li> Issue On and Off Cycle Release Notes to stakeholders</li> <li> Attend Change Advisory Board meetings and inform other teams on change tickets that could potentially impact other applications.</li> </ul> Knowledge Skills and Abilities:<ul> <li> Experience with implementing Symplr, focusing on Timekeeping and Scheduling modules.</li> <li> Hands-on experience with configuring and integrating Symplr application</li> <li> 5+ years of experience in administering and providing technical support for Symplr/API Healthcare timekeeping and scheduling.</li> <li> Hands-on experience with development, troubleshooting, and maintenance of integrations between Symplr and external systems. </li> <li> Analytical and problem-solving skills to identify and address security vulnerabilities and incidents effectively.</li> <li> Knowledge of security technologies and tools used in access control, monitoring, and incident response.</li> <li> Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.</li> <li> Self-motivated and ability to work independently and as part of a team.</li> <li> Experience working in a healthcare environment (preferred, not required)</li> </ul> Associated topics: equipment, infrastructure, ip, maintenance, scom, scom sccm, system center configuration manager, system center operations manager, tcp, tcp ip

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