Dice

Dice is the leading career destination for tech experts at every stage of their careers.. The API Customer Experience Manager is responsible for coordinating and driving activities to ensure an optimal experience.. Be the subject matter expert with in-depth knowledge of our API products to quickly facilitate customer inquiries.. Improve operational processes and the experience, both from an employee and customer viewpoint, and act as a key stakeholder in coordinating this work across all teams to enable an ultimate launch date.. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

customer experience manager

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Randstad Digital, is seeking the following. Apply via Dice today! job summary: The API Customer Experience Manager is responsible for coordinating and driving activities to ensure an optimal experience. From defining the customer's end-to-end journey to managing technical inquiries during their integration with APIs, we're looking for someone with a background in collaborating across business and technical teams to contribute to the success of our API operations services. location: Minneapolis, Minnesota job type: Contract salary: $70 - 82 per hour work hours: 8am to 4pm education: Bachelors responsibilities: <ul><li> Oversee the end-to-end customer journey, ensuring that our business customers can integrate seamlessly with APIs.</li><li> Be the subject matter expert with in-depth knowledge of our API products to quickly facilitate customer inquiries. Inquiries vary from access requests to technical assistance for our API products.</li><li> Collect customer feedback, provide insights to stakeholders, and find opportunities for continual improvement. Define metrics, run reports, and perform periodic audits to measure performance against best practices.</li><li> Coordinate with internal teams and vendors to fulfill our customer's inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.</li><li> Communicate events that may cause impact or degraded performance for our API products are proactively communicated to the affected stakeholders.</li><li> Improve operational processes and the experience, both from an employee and customer viewpoint, and act as a key stakeholder in coordinating this work across all teams to enable an ultimate launch date.</li><li> Assist with testing and readiness for the launch of the new operational processes, platform features, and API Product enhancements by creating workflows, procedures, and training materials to prepare our API Customer Experience Managers to work with customers. </li></ul>qualifications: <ul><li>Experience level: Experienced</li><li>Minimum 5 years of experience</li><li>Education: Bachelors </li></ul>skills: <ul><li>API (5 years of experience is required)</li><li>Project Management (5 years of experience is required)</li><li>JIRA (1 year of experience is required) </li></ul>Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.

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