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Analyst, Customer Experience - Located
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Full-time
- Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions.
- The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.
- We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.
- The Customer Experience Analyst will be responsible for analyzing the operational performance and user experience of online self-service assets such as the mobile application, customer Support Site, various messaging channels, and internal agent dashboard.
- Employee wellness program
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