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Airport Concessions Business Unit Manager
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- You'll be the linchpin in ensuring our terminal concessionaires and rental car tenants meet their contractual obligations, making the traveler experience at DFW Airport the best it can be.
- Researches best practices from the aviation and other customer-centric industries and incorporates and/or improves these concepts into actionable projects for DFW Airport.
- Reviews trends on customer satisfaction from existing surveys at DFW Airport and proposes solutions to reverse any negative trends as well as initiatives to further elevate the experience.
- Reviews lease exhibits, area calculations, and supports Tenant Project Managers in tenant construction/renovation projects in the terminals and rental car center.
- Coordinates with Tenant Project Managers on departmental projects related to assigned retail, food & beverage, vending, and passenger service location improvements and/or relocation programs including assistance with space planning, project rollouts, scheduling, and project management.
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