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Account Manager
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$100,000 a year
Full-time
- This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
- Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's.
- Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
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