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AAA Fleet Dispatch Specialist
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- Receive Roadside Assistance request information from the Roadside Assistance Call Center, ERS Online system, dedicated police hotlines or the RAP program servers to place Roadside Assistance requests on behalf of the Members.
- Dispatch calls to facilities/trucks using a variety of communication channels (e.g., telephone, two-way radio/direct connect, digital/computer data link, fax and pager).
- Deliver extraordinary customer service to AAA Members, RAP customers and contract facility owners/drivers by accurately answering questions and interpreting Club policy.
- Promote On-the-Go solutions to Members; demonstrate sales abilities in support of the AAA Mobile Battery Services or other OTG initiative as deemed by the Club.
- Discuss and resolve Roadside Assistance complaints with Members, make decisions in resolving problems, and record complaint information in the CTS/CRM System.
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